**Experienced Bilingual Customer Service Representative – Remote Work Opportunity at arenaflex**

Are you a highly motivated and customer-focused individual looking for a new challenge in a dynamic and inclusive work environment? Do you possess excellent communication skills in both French and English, and a passion for delivering exceptional customer experiences? If so, we invite you to join arenaflex as a Bilingual Customer Service Representative, working from the comfort of your own home. **About arenaflex** arenaflex is a global leader in customer experience (CX) and technology innovation, helping top brands around the world improve their operations through exceptional customer experiences. With a diverse team of over 70 countries, we pride ourselves on fostering a culture of inclusivity, mutual support, and a true sense of belonging. Our commitment to employee growth and development is reflected in our numerous awards, including "Best Places to Work," "Happiest Employees," and "Best Companies for Career Growth." **Career Growth and Personal Development** As a Bilingual Customer Service Representative at arenaflex, you'll have the opportunity to reinvent your career and develop lifelong friendships while working from home. We'll provide you with comprehensive training, cutting-edge technology, and ongoing support to ensure your success. With a strong focus on internal promotions, approximately 80% of our managers and leaders have been promoted from within. Our range of free learning and development programs will help you achieve your career goals and aspirations. **Key Responsibilities** As a Bilingual Customer Service Representative, you'll be responsible for: * Providing exceptional customer support via phone, email, or chat, using a guided call flow in the customer's preferred language * Assisting customers in resolving basic technical issues * Maintaining a thorough knowledge of customer products and services, including smartphones, tablets, computers, and portable devices * Familiarity with iOS and/or MacOs, or comparable technology is preferred * Offering additional products and services * Delivering expert customer experiences with a smile **Essential Qualifications** To succeed in this role, you'll need: * Fluency in both French and English * 1+ year of experience in customer service * High school diploma or GED * A quiet and distraction-free home workspace * Strong computer navigation skills and familiarity with Microsoft Office * Ability to multitask and prioritize tasks efficiently * Desire to learn new technologies * A computer (laptop or desktop) for testing purposes (a work computer may be provided, but is not guaranteed) * High-speed internet (no Wi-Fi, hotspots, or satellite connections) and a smartphone **What's in it for You?** At arenaflex, we believe in investing in our employees, infrastructure, and capabilities to ensure long-term success for our teams and clients. We'll invest in you, too, to help you achieve your career goals and personal development. As a Bilingual Customer Service Representative, you'll enjoy: * Paid training and performance-based incentives * Lucrative employee referral bonuses * Registered retirement savings plan; paid time off and holidays; medical, dental, and vision insurance; and a comprehensive employee assistance program (EAP) * Health and wellness programs with partners dedicated to promoting a healthy work-life balance * Mentorship programs that support your career growth and enrichment * Celebrations of Concentrix Day, Team Appreciation Day, Customer Service Week, Global Clean-Up Day, #MyOneEarthPromise, and more **Reinvent the Best Version of Yourself!** If this sounds like the perfect next step in your professional journey, we want to hear from you. Join arenaflex as a Bilingual Customer Service Representative and embark on a new adventure in customer experience and technology innovation. Apply Job! Apply for this job