Dispatch (REMOTE) Greenville NC

Customer Service Support Rep-Client (Remote M-F, 9:00-6:00pm, Rotating Weekends) Schedule subject to change based on business needs • Job Description This Client Customer Service Support Dispatcher will join our Greenville Branch. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all inbound calls and online pick up requests accurately and efficiently. RESPONSIBILITIES • Dispatch call in and STATs in a professional timely manner • Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day • Follow approved standard operating procedures (SOP’s) • Continuous evaluation of current policies and SOP’s and give recommendations for process improvements • Handle sensitive information in a confidential manner • Accurately logging calls and service request • Monitoring pick up requests • Communicate via telephone with a physician, drivers, sales, contract couriers and teammates • Maintain logistics department spreadsheets and reports Qualifications: • High School Diploma or equivalent required • Minimum one year work experience required • Previous call center and customer service experience strongly preferred • Previous medical experience strongly preferred • Strong phone and verbal communication skills along with active listening skills preferred • Ability to meet deadlines and exercise critical thinking skills preferred • Customer service skills • Multitasking • Ability to work independently • Problem solving REMOTE WORK: o Dedicated are to perform duties without interference; will be structured environment with designated lunch and break scheduled. o Ability to manage time and tasks independently while maintaining productivity All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Technical Requirements • Internet download speed of at least 50 megabytes per second • No satellite internet • Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers or mobile hotspot with ethernet port. Why should I become a Customer Service Support Representative at Labcorp? • Work from home opportunity! • Generous paid time off! • Medical, Vision and Dental Insurance Options! • Flexible Spending Accounts! • 401k and Employee Stock Purchase plans! • No Charge Lab Testing! • Fitness Reimbursement Program! • And many more incentives! All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Application Window: 8/15/25-8/22/25 Pay Range: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. Apply tot his job Apply tot his job Apply tot his job