**Customer Success Engineer (Federal) TS/SCI w/CI Poly – Revolutionizing Network Operations at blithequark**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where innovation and collaboration come together to shape the future of network operations? If so, we invite you to join blithequark, a trailblazing company that's revolutionizing the way large networks are managed. **About blithequark** blithequark is a pioneering force in the networking industry, with a vision to empower network operators to instantly verify security posture, accelerate troubleshooting, avoid outages, and modernize network management. Our flagship platform, the Forward Enterprise, delivers a vendor-agnostic "digital twin" of the network, based on a mathematical model. This cutting-edge technology scales to support hundreds of thousands of network devices, whether cloud, hybrid cloud, or on-prem. As a result, our customers can rely on a single source of truth for their network, enabling them to make informed decisions and drive business success. **Join a Team that's Changing the Game** At blithequark, we're not just building a company – we're creating a movement. Our team is comprised of talented individuals who share a common goal: to transform the networking industry and make a lasting impact. If you're looking for a challenging and rewarding career that will push you to new heights, we invite you to join our team. **What You'll Do** As a Customer Success Engineer for our Federal team, you'll play a critical role in delivering world-class post-sales technical leadership to our client base. Your responsibilities will include: * Providing expert advice and guidance to ensure successful ongoing usage and adoption of our technologies * Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures * Walking customers through the various stages of adoption with our platform * Collaborating with internal teams, including Product Management, Engineering, Sales, and Marketing * Traveling to customer locations (less than 10% of the time) **Requirements** To succeed in this role, you'll need: * A Bachelor's degree in Computer Science or equivalent educational experience * A Top Secret/Secret Clearance (TS/SCI) with a CI Clearance * At least 5 years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider, or governmental agency **Experience** We're looking for individuals with a strong understanding of Networking and Security fundamentals, as well as experience working with multiple Network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, etc.). You should also possess: * Strong verbal and written communications skills, with a focus on needs analysis, positioning, business justification, and closing techniques * Superior presentation skills * Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems * Demonstrable success in thinking strategically, executing tactically, and providing consistent and high levels of customer satisfaction and retention in a fast-paced environment **Highly Desired** While not required, we're particularly interested in candidates with: * One or more of the following certificates: CCIE, JNCIE, or VCDX * Experience working for a startup company * Working knowledge of API-driven workflows and scripting languages (Python, bash, jq, graphql, etc.) **Compensation and Benefits** The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary + bonus is expected to be between $200,000/yr to $240,000/yr. The offered compensation may also include stock. **Why Join blithequark?** At blithequark, we offer a dynamic and supportive work environment that's designed to help you grow and thrive. You'll have the opportunity to work with a talented team of professionals who share your passion for innovation and customer success. Plus, you'll enjoy a comprehensive benefits package, including: * Competitive salary and bonus structure * Stock options and equity participation * Comprehensive health insurance and retirement plan * Flexible work arrangements and remote work options * Professional development opportunities and training programs * Collaborative and inclusive company culture **Ready to Join the Revolution?** If you're a motivated and results-driven professional who's passionate about delivering exceptional customer experiences and driving business growth, we invite you to apply for this exciting opportunity. Join blithequark today and be part of a team that's changing the face of network operations forever. Apply for this job