**Customer Service Representative - CT (Fort Worth, Texas, United States, 76137)**

At arenaflex, we're not just a leading manufacturer of tile and natural stone in the United States; we're a community of dedicated professionals who strive to make a difference in the lives of our customers and employees alike. With a strong commitment to promoting from within, unique benefits, and a family-friendly work environment, we're the perfect place for individuals who are passionate about delivering exceptional customer service and building long-lasting relationships. As a Customer Service Representative at arenaflex, you'll be part of a dynamic team that's dedicated to providing top-notch support to our customers. Whether it's servicing walk-in customers, answering inquiries, providing samples, or completing sales transactions, you'll be the face of our company, and your exceptional service will make all the difference. **Primary Objective** Our primary objective is to ensure effective and efficient coordination between arenaflex and its customers, providing a high level of service and support. As a Customer Service Representative, you'll be responsible for processing sales orders and resolving customer product or service issues in a timely and professional manner. **Primary Function And Scope** As a Customer Service Representative, your key responsibilities will include: * Providing customer account management, which may include order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment. * Providing customer service for a high volume of inbound calls using ACD (Automated Call Distribution). * Keying in orders, processing faxes, and preparation of reports. * Interfacing with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery. * Participating in special projects and performing additional duties as required. **Experience And Knowledge Required** To succeed in this role, you'll need: * A High School Diploma or GED equivalency. * 3+ years of call center or customer service experience. * A focus on customer account management is preferred. **Competencies** As a Customer Service Representative, you'll need to possess: * Excellent oral and written communication skills, with a demonstrated ability to interact effectively with individuals at all levels in the organization. * Good voice quality that is conversational and professional. * The ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. * Strong organizational and problem-solving skills. * Strong interpersonal relationship-building skills. * A moderate level of computer skills in Word and Excel. * The ability to be detail-oriented, multi-task, manage priorities, and manage time effectively. * The ability to work in a fast-paced environment. **Other Pertinent Job Information** While performing the duties of this job, you'll be regularly required to stand, use hands, and reach with hands and arms. You'll also be required to walk, stoop, kneel, crouch, or crawl. You may sit, climb, balance, talk, or hear. You'll need to have the ability to regularly lift to 15-30 lbs and at certain times, you may be required to safely lift to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities. **Why Join arenaflex?** We offer a competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Some of the benefits we offer include: * Company Match on 401k * Employee Purchase Discount * Tuition Reimbursement **We're a Proud Supporter of Our U.S. Military, Veterans, and Their Families** Active military, transitioning service members, and veterans are strongly encouraged to apply. We're committed to creating an inclusive workplace where everyone feels valued and respected. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer, including disability/veteran, committed to an inclusive workplace and a proud Drugs Don't Work participant. **Ready to Join Our Team?** If you're passionate about delivering exceptional customer service and building long-lasting relationships, we want to hear from you! Apply now to join our team of dedicated professionals and take the first step towards a rewarding career at arenaflex. Apply Job! Apply for this job