Customer Service Monitoring Representative

ADT is a leading provider of electronic security and monitoring services for residences and small businesses. The Customer Service Monitoring Representative plays a critical role in monitoring alarms and dispatching authorities, ensuring customer safety and satisfaction. Responsibilities Monitoring and dispatching proper authorities for residential and small business alarms Contacting appropriate responsible parties Handling incoming alarm calls and placing outgoing calls to verify alarm activity Dispatching the proper authorities Notifying responsible parties Paying attention to detail while documenting alarm handling procedures within the alarm screens Completing alarm processing in accordance with departmental procedures Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs Receiving inbound calls related to alarm call back inquiries Skills High school diploma or equivalent required Minimum of six (6) months of customer service experience required Ability to be licensed in multiple states Technical aptitude, problem solving skills and ability to prioritize multiple items at once Benefits Paid Training Pet insurance 401k + matching Comprehensive medical benefits Tuition reimbursement for academic pursuits Adoption assistance Volunteer opportunities Childcare and eldercare resources Short-term and long-term disability coverage Life insurance Wellbeing benefits Paid time off 6 paid holidays Company Overview ADT is a security company that provides smart home solutions and business security. It was founded in 1874, and is headquartered in Boca Raton, Florida, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship ADT has a track record of offering H1B sponsorships, with 25 in 2025, 42 in 2024, 34 in 2023, 40 in 2022, 32 in 2021, 20 in 2020. Please note that this does not guarantee sponsorship for this specific role.