Customer Service Associate I - Remote Opportunity at blithequark

Join blithequark and Make the Dream of Homeownership a Reality At blithequark, our purpose is simple yet profound: Keeping the dream of homeownership alive. As a team member, you play a vital role in making this dream possible for countless individuals and families. Our work environment is built on collaboration, innovation, and a commitment to serving both our teammates and customers with care and dedication. Why Choose blithequark? blithequark offers a relaxed and casual work environment that reflects our company culture. We're not just committed to doing what's right for our customers; we're equally dedicated to the well-being and growth of our employees. Our comprehensive benefits package and innovative programs are designed to support your personal and professional development. Discover the Benefits of Working at blithequark Team Member Mortgage Loan Program and Down Payment Assistance Program: We're invested in helping our team members achieve their own dream of homeownership. Student Debt Repayment Program: We understand the burden of student debt and are committed to helping alleviate it. Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your ongoing education and career advancement. Paid Time Off and Paid Holidays: Enjoy a healthy work-life balance with our generous paid time off and holiday policies. Market-Based Health Insurance: We offer comprehensive health insurance for medical, dental, and vision, ensuring you and your family's well-being. Flexible Spending Accounts: Make the most of your income with flexible spending accounts for eligible childcare expenses. Cooper Climbers: Our in-house career advancement program provides a clear pathway for professional growth and development within the company. Your Role as a Customer Service Associate I As a Customer Service Associate I at blithequark, you will be the frontline representative of our customer service team, handling a significant volume of inbound and outbound calls. Your role is crucial in delivering exceptional customer service, addressing customer inquiries, and providing solutions that meet their needs. In Your Typical Day, You Will: Manage 40-50 inbound and outbound calls daily, ensuring timely and effective communication with our customers. Assist customers with a range of inquiries, including payment options, escrow items, and general mortgage information, providing accurate and helpful responses. Promote blithequark customer benefits, such as our Paperless, Mobile App, Web, and IVR services, enhancing customer engagement and satisfaction. Proactively reach out to customers who are 30 days or less due on their mortgage payments, offering support and guidance to help them stay on track. Qualifications for Success To excel as a Customer Service Associate I at blithequark, you should have: A minimum of 6 months of customer service experience, demonstrating your ability to handle customer inquiries and resolve issues effectively. At least 6 months of call center experience, showing your familiarity with call center operations and your ability to manage a high volume of calls. Additional Details About the Opportunity Competitive Compensation: Enjoy an hourly rate of $15.00, with opportunities for a monthly bonus and incentive rewards based on your performance. Comprehensive Training: Benefit from our comprehensive 6-week paid virtual training program, where you'll receive the equipment needed to succeed in your role. Location and Schedule: While this is a remote opportunity, you must reside within 60 miles of our Longview office. Our hours of operation are Monday through Thursday from 7am to 8pm, Friday from 7am to 7pm, and Saturday from 8am to 12pm. Your work schedule will align with these business hours after completing training. Career Growth and Development at blithequark At blithequark, we're not just looking for customer service professionals; we're investing in the future leaders of our organization. Through our Cooper Climbers program, you'll have access to built-in career advancement pathways, enabling you to grow professionally and personally within the company. Work Environment and Culture Our company culture is built on a foundation of collaboration, respect, and innovation. As a remote team member, you'll be part of a dynamic and supportive community that values work-life balance and employee well-being. Join Our Team and Make a Difference If you're passionate about delivering exceptional customer service and are looking for a rewarding career with a purpose, we encourage you to apply for the Customer Service Associate I role at blithequark. Take the first step towards a fulfilling career where you can make the dream of homeownership possible for others. blithequark is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to providing equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V Apply for this job