Compliance Assistant: Customer Information Team
About the position Responsibilities • A successful CIT analyst will conduct outbound calls and receive inbound calls to and from customers related to a variety of compliance matters, while adhering to pre-established guidelines and procedures. • Use a variety of internal systems to carry out compliance functions • Prioritize and multi-task effectively by keeping the nature of the request, the requestor, and all related details in prospective and confidential • Diffuse potentially difficult customer interactions and maintain a high level of customer service • Contribute and potentially present in team meetings • Adapt to the changing needs of the team and department Requirements • At least one year experience with inbound and/or outbound inbound servicing calls with customers related to a variety of compliance matters (e.g. fraud, KYC, CDD, customer service) • Proficient in Microsoft tools (Word, Excel, Outlook) Nice-to-haves • Knowledge of American Express Servicing Platforms and call center operations • Understanding of sanctions, the Bank Secrecy Act (BSA), the USA PATRIOT Act, and/or the Foreign Corrupt Practices Act regulations • Experience with diffusing difficult customer interactions while maintaining a high level of customer service • Ability to handle sensitive information in a confidential and professional manner • Ability to effectively manage change and remain calm in stressful situations • Proven ability to adapt to changing needs of a team, organization or department • Keen attention to detail in investigation, analysis, and documentation • Proven analytical problem-solving skills • Effective communication and excellent writing skills • Ability to manage multiple and varied projects simultaneously • Bachelor's degree preferred Benefits • Competitive base salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities