AWS Lex Bot Developer

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking an experienced Conversational AI Developer with strong expertise in AWS Lex and hands-on experience in Google Dialogflow (CX/ES) to design, build, and optimize intelligent conversational bots for voice and chat channels. The ideal candidate will have a background in Python development, cloud platforms, and natural language understanding (NLU) solutions, along with experience integrating bots into enterprise ecosystems. Responsibilities: • Design, develop, and deploy conversational bots using AWS Lex. Build and manage conversation flows, intents, slots/entities, fulfillment, and error handling. • Integrate bots with backend systems, APIs, CRMs, and contact center platforms (e.g., Amazon Connect, Twilio, Genesys). • Implement multi-turn conversations, contextual understanding, and natural dialog experiences. • Optimize and tune NLU models for higher intent accuracy and better customer experience. • Work with stakeholders to gather requirements, translate them into conversation designs, and deliver high-quality solutions. • Implement analytics and monitoring to track bot performance and user interactions. • Collaborate with cross-functional teams (DevOps, QA, Architects, Product Owners) to ensure scalable and secure deployments. • Stay up-to-date with advancements in Conversational AI, LLMs, and Generative AI integrations. Qualifications • 4+ years of experience in Conversational AI / Chatbot Development. • Hands-on expertise in AWS Lex. • Experience with AWS services (Lambda, API Gateway, DynamoDB, Amazon Connect). • Proficiency in Python, Node.js, or Java for custom fulfillment and integrations. • Strong understanding of NLU/NLP concepts, intents, entities, and contexts. • Basic understanding of Large Language Models (LLMs) like Gemini, or Claude. • Knowledge of cloud infrastructure (AWS preferred; GCP exposure is a plus). • Experience integrating bots with telephony, IVR systems, and messaging platforms (WhatsApp, Slack, MS Teams, etc.). • Familiarity with CI/CD pipelines, version control (Git), and agile methodologies. • Strong problem-solving skills and ability to design scalable bot architectures. Nice to have: • Experience with Google CCAI (Contact Center AI). • Exposure to Azure Bot Framework or Rasa. • Experience in multi-lingual bot development. • Knowledge of analytics platforms (Amazon CloudWatch, Dialogflow Insights, Kibana, etc.). • Knowledge of Google Dialogflow. We Offer • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information All your information will be kept confidential according to EEO guidelines. Apply tot his job