Account Manager (Logistics/Freight Forwarding) / Customer Service Representative

The Account Manager – Logistics is responsible for managing end-to-end customer service and operational coordination for a portfolio of clients. This role works independently to support Operations by collaborating with clients, Horizon global agents, and internal staff to ensure seamless global shipments. The Account Manager will escalate issues to the EVP only when dealing with highly complex matters. Key Responsibilities • Manage all aspects of customer service for an assigned portfolio of accounts. • Coordinate shipments by selecting carriers and determining routing for domestic and international freight. • Calculate volume, weight, and dimensions using both metric and imperial measurement systems. • Prepare quotations and calculate shipping costs. • Create billing documentation for approval and handle client billing inquiries. • Ensure compliance with client SOPs and maintain accurate account records. • Provide 24/7 customer service support via phone and email for time-sensitive shipments. • Support and participate in special projects as assigned. • Collaborate with internal teams to resolve operational or service issues promptly. Qualifications & Experience • Minimum of 5 years’ experience in a similar logistics, freight forwarding, or supply chain role. • Strong knowledge of shipping regulations and compliance. • Experience handling dangerous goods shipments is a plus. • High school diploma required; bachelor’s degree in business, transportation, or related field preferred. • Industry certifications (IATA, IMDG, etc.) are an advantage. Skills & Competencies • Excellent verbal and written communication skills. • Strong organizational and multitasking abilities. • High attention to detail and accuracy in all tasks. • Customer-focused with a passion for delivering quality service. • Able to work effectively under pressure and meet tight deadlines. • Positive attitude, proactive, and a strong team player. Why Join Us • Opportunity to work in a fast-paced, global logistics environment. • Exposure to diverse international clients and projects. • Career development potential in a growing organization. Job Type: Full-time Pay: $55,000.00 - $70,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Education: • High school or equivalent (Required) Experience: • logistics or freight forwarding: 1 year (Required) Ability to Commute: • Inwood, NY 11096 (Required) Work Location: In person Apply tot his job